Comments on: Shades Custom Heavy Duty Mats

By: WojerP.

WojerP. — Tue, 07 Jan 2025 09:08:24 +0000

It was not clear from the site that the delivery was from the EU, and would take as long as it did. The cost without the rubber surround is higher than with it! The mat has lost bits of pile already as it appears that the edging has simply been cut off and not welded or sealed. Altogether, very poor value and a disappointment.

Reply from Trusted Mats:
Thank you for reaching out with your feedback and for your time on the telephone just now. I’m sorry to hear about your experience and appreciate the opportunity to address your concerns.

Delivery Time: Our standard delivery time on this custom made product is 2 weeks, and we delivered in 17 days, including Christmas and Boxing Day. We understand the inconvenience and will clearly indicate on our website that this product is shipped from the EU.

Price without Rubber Surround: Mats without borders require wider fabric and result in more material waste, hence the slightly higher cost. This is not necessarily known by our customers, so I hope this helps explain the reasoning.

Mat Edging and Quality: The fabric is heat bonded to the rubber backing. The bits at the very edges that are not in contact with the backing may come away after the cut, but this does not indicate further fraying. We assure you that the mat is of high quality.

We stand by our commitment to quality and customer satisfaction. If you have any further issues or concerns, please feel free to send us photos or contact us, and we will be happy to assist you. We stand by our guarantees if there are any issues with the mat.

Thank you for your understanding, and we hope to serve you better in the future.

By: Pippa

Pippa — Fri, 06 Dec 2024 17:14:17 +0000

Lovely mat, just what we needed.

By: Angela I.

Angela I. — Fri, 22 Nov 2024 12:35:58 +0000

A very good quality non-trip, non-slip mat.

By: Shazam Chaudhry

Shazam Chaudhry — Mon, 04 Nov 2024 09:42:43 +0000

Very good they are heavy duty.

By: Mr & Mrs Civil

Mr & Mrs Civil — Fri, 25 Oct 2024 10:44:12 +0000

Very happy with quality of product, delivery service and customer service. Excellent communication throughout purchase. Can highly recommend this company. Thank you to all the staff.

By: rod Dickinson

rod Dickinson — Thu, 17 Oct 2024 10:00:30 +0000

Brilliant robust matts. Mine cam quickly and was exactly what I was after for my van.

By: Len Teff

Len Teff — Tue, 08 Oct 2024 18:22:11 +0000

Looking to replace a coir doormat, I emailed Trusted Mats at 7.00 one evening for advice. Thirty minutes later I had a detailed reply from Mark O’Sullivan. That kind of commitment to customer service is sadly not that common and impressed me enough to follow his recommendation.

One of the qualities that particularly attracted me was that it could be cleaned in a washing machine – unlike the coir.

Fortunately, the mat itself has been a great success. It arrived earlier than predicted and cut exactly to size. It has also resolved the problem we had with the previous coir matting.

The only comment I would make is that the specific material and colour of the new mat does slightly show damp foot marks. But that also confirms that it’s doing its job of drying shoes and protecting our carpets!

By: S Avgoulis

S Avgoulis — Thu, 01 Aug 2024 09:58:08 +0000

Awesome! A little pricey BUT great guy to buy from and still cheaper than any other provider despite the ‘pricey’ comment. OH and whopping quality as I had anticipated. Overall? Buy your rugs/mats from this guy! Thankyou for the samples too!